Refund & Return Policy — steroidgo.com
1. General Policy
At steroidgo.com, we are committed to providing high-quality products and excellent service. Due to the nature of our products, all sales are generally final. However, we understand that issues can occur, and we will assess refund or replacement requests on a case-by-case basis.
2. Eligibility for Refunds or Returns
We will consider refunds, returns, or replacements in the following cases:
- Damaged in Transit: If your order arrives damaged or broken.
- Incorrect Item Sent: If you receive a product different from what you ordered.
- Defective Product: If the product is faulty or compromised.
We do not accept returns for:
- Opened or used products.
- Products damaged due to mishandling by the customer.
- Orders placed by mistake.
- Dislike of product results or effects (results may vary by individual).
3. Time Frame
- All refund or return requests must be made within 7 days of delivery.
- Requests made after this period will not be eligible.
4. Process for Requesting a Refund or Return
To initiate a request, please:
- Contact our support team at support@steroidgo.com.
- Provide your order number, a clear description of the issue, and photos of the product/package.
- Our team will review your request and respond within 48 hours.
5. Refund Method
- Approved refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to reflect in your account.
6. Shipping Costs
- If your request is approved due to an error on our part, we will cover the return shipping cost.
- If the return is not due to our error, shipping costs are non-refundable and must be covered by the customer.
7. Lost or Stolen Packages
- We are not responsible for packages lost or stolen after delivery is confirmed by the carrier.
- Please ensure you provide a safe and accurate shipping address.
Note: By placing an order on steroidgo.com, you agree to this Refund & Return Policy.